Shipping policy

Holidays and Weekends

• Holidays and weekends are NOT considered business days.

Order Processing

• All orders begin processing on the next business day after the order is placed.

• Please allow up to 4 business days to receive your tracking information via the email provided at checkout.

• Additional processing times, if applicable, will be noted in the product description.

• During high-volume periods, processing times may vary and could take longer. However, this will not affect your total shipping and delivery time unless explicitly stated.

Shipping and Delivery

• Once your tracking information has been sent, your order will typically be delivered within 2-3 business days.

• Standard Shipping: By selecting this option, you agree to the possibility of extended shipping times due to carrier delays, which are outside of Ebxotic’s control. Please place your order accordingly.

International Orders

• International orders will be shipped via FedEx.

• Customs fees are included in your shipping costs at checkout, so there will be no additional charges upon delivery.

• Please note that shipping times may vary depending on your country and FedEx’s delivery schedule.

Important Shipping Information

• Please triple-check that your shipping address is accurate, including any apartment, floor, or unit numbers.

• While we are happy to assist to the best of our ability, Ebxotic is not responsible for lost or stolen packages. Please contact the carrier directly for further assistance in such cases.

Tracking Information

• Tracking information will be sent automatically to the email provided at checkout.

• Please refrain from requesting tracking information before the appropriate processing time has passed.

Thank you for shopping with Ebxotic!