Contact information

Customer Service Hours (EMAIL ONLY)

Our team is available during the following hours:

• Monday – Friday: 10:00 AM – 7:00 PM (EST)

• Saturday: 10:00 AM – 4:00 PM (EST)

• Sunday & Holidays: Closed (No responses to business inquires)

Email Only: Once you’ve placed an order, all inquiries must be sent via email at Support@ebxotic.com. Please include your order number along with your comment, question, or concern. Instagram DMs, TikTok comments, or any other social media messages are not considered valid forms of communication and will not be responded to. Only emails are monitored for order-related inquiries.

Please allow up to 48 hours for a response.

We kindly ask that you respect our process and avoid spamming or excessive follow-ups, as this can disrupt the flow of work and may result in order cancellation. Our goal is to serve everyone efficiently, and we appreciate your understanding that all customers deserve the same level of attention and respect.

Thank you!